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Customers |
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Experience has shown that the more focused
you are about your target market, the greater your chances of success.
You must identify as precisely as possible WHO will buy from you and
WHY. Any target market is broken down into smaller groups or segments
known as market segments. The most common market segments are based on
age, income, ethnic background, geographic location and education.
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AGE |
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Buying habits and tastes differ from one age
group to another. Each of these age groups has different needs and
wants. For example teenager will spend money on entertainment and
clothing, people in family years will spend most of their money on
shelter, food, clothing and education for their children. You need to
know what age groups your product or service will appeal to. Use the
following groups as a guide:
YOUTH (up to 13 years)
TEENAGERS (13 to 19 years)
YOUNG ADULTS (20 to 29 years)
FAMILY YEARS (30 to 50 years)
GOLDEN YEARS (50 to 65 years)
LEISURE YEARS (from 65 years on) |
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INCOME |
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The amount of money a person earns is an
important factor in his or her spending patterns. Discretionary income
is the amount of money left over after all necessities have been paid
for, it is money available to spend on luxury items.
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ETHNIC BACKGROUND |
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Our country is mosaic, made up of people
from many cultural and religious backgrounds and they preserve their
cultural heritage by maintaining the customs and traditions of their
ancestors. It will be wise to investigate these customs and traditions
if your market includes people from various ethnic background.
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GEOGRAPHIC LOCATION |
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Geographic location also has a large
influence on buying patterns. People living in rural area have
different needs, and wants than people living in a large urban centers.
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EDUCATION |
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Education gives people the knowledge to be
selective. Today people achieving higher levels of education and
becoming better-informed consumers. They know good value for their
money and, as result, demand better quality products.
Market research helps you answer many
questions:
1. Who are your customers? (age, sex, income bracket, level of
education)
2. Where do potential customers live, play, shop?
3. What are their household compositions?
4. What are their current buying habits?
5. What motivates them to buy your products?
6. Do they have specific needs or wants that aren't being fulfilled?
7. How often do they buy? Seasonal?
8. What do they like and not like about the products/service of your
potential competitors?
9. What price would they be willing to pay for your service?
10. What are the key criteria in making the buying decision?
11. Who makes the buying decisions?
12. How they will pay for your product or service? Cash or credit?
13. Can you afford to carry accounts receivable?
14. If you are selling to other businesses you need to know how many
employees they have?
15. What are their main products or services?
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RECOMMENDED
LITERATURE |
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Tips & Traps When Buying a Franchise -
Mary E. Tomzack is a noted franchise expert. She is President of
FranchiseHelp, Inc., an information and research company which services
prospective franchisees, multi-unit franchisees, franchise lending
companies, investors and independent businesses seeking to become
franchises. Ms. Tomzack is also the author of Going Global: Strategies
and Techniques for New Multi Nationals (published by the Economist
Intelligence Unit). She has been part-owner of two franchised
businesses and previously founded and managed a company which
manufactured and marketed women’s fragrances.
If you have time to read only one book about franchising, make it this
one. Tips & Traps is a fast read with all the information you need
to make a good decision. Insider Secrets Revealed · How to
select the best franchise for your personal finances and lifestyle
· The hottest franchise opportunities to take you into the 21st
Century · Sources of financing-- why it’s never been better
· How to navigate the legal maze, understand the fine points of
the franchise agreement · How to avoid last-minute deal breakers
· Why co-branding makes sense · How the franchisor’s
financials affect your business · How to build a business empire
with franchises · And much, much more...
Franchising 101: The Complete Guide to
Evaluating, Buying & Growing Franchise Business -
This guide provides clear, concise explanations for finding, buying,
operating & growing a successful franchised business from top
experts from the ASBDC and the American Association of Franchisees and
Dealers (AAFD). Checklists, forms, worksheets, and easy to follow
strategies along with a sample franchise business plan and contract
allow readers to discover how to: evaluate a franchise opportunity,
develop forecasts and budgets, estimate start up costs, and get
financing.
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