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These are some questions and answers to common hosting concerns.

1. How do I transfer files to my web site?

2. What is a virtual domain?

3. Will I be able to access my site for updates 24 hours per day?

4. Can I use my account for commercial purposes?

5. How long does it take to setup a new account?

6. Do you provide tech support?

7. What if I go over my traffic allowance?

8. Can I add more space to my site?

9. Can I install my own cgi scripts?

10. Will server side includes work on your server (SSI)?

11. Can you handle domains with foreign extensions?

12. What type of Java support do you offer?

13. Can I access my domain without the "www" in front?

14. Do you offer dialup internet access?

15. Do you maintain backups of my data?

16. Do you handle the domain registration?

17. Can I transfer a existing domain to your servers?

18. How long is it before my domain is active?

1. Files can be transferred to the web server via File Transport Protocol (FTP). If you need FTP, telnet, mail, or other Internet software, visit Shareware.com. Shareware.com is a source for the latest Internet applications with ratings and reviews to help you decide which application is best suited for your needs. An FTP tutorial is also available for beginner users who may not be familiar with FTP.

2. A Virtual Domain means having your own domain name (http://www.your-name.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however, you are still professionally represented via your own personal Internet web address domain name (www.your-name.com) and by your own personal e-mail address domain name (you@your-name.com).

3. You have unlimited access via FTP 24 hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.

4. Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community and we encourage our customers to utilize such an enormous medium.

5. New accounts are generally set up within 24 hours from the time we receive your order. Once an account is set up an activation notice will be sent to you via email including your user-ID, password, and FTP host name. You can begin uploading files to your new web site immediately. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or domain modification.

6. Yes. We encourage our customers in need of assistance to contact us with questions or concerns about their web site. However, we provide technical support only, we cannot provide help with HTML syntax or CGI programming problems.

7. An email warning will be sent before this actually occurs. You may purchase extra traffic at 1.00 per gig.

8. Yes, you can purchase extra disk space at $5.00 per month for each additional gig.

9. Yes, each domain has its own cgi-bin. We only monitor for poorly written scripts that may become resource hogs.

10. Yes, SSI's will parse on any page ending in .sht or .shtml, rather than the usual .htm or .html.

11. Yes. We currently house domains from over 100 countries, For none Internic domains you will need to file the registration with your local NIC services.

12. Currently jdk is installed on all servers.

13. Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.

14. No, you will need local Internet access in order to maintain your web site and retrieve email addressed to your site.

15. Yes, we do backups of your home and WWW directories 3 times per week. There is no charge to pull a backup when requested.

16. Yes, we do handle the domain name registration.

17. Yes, just be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service with your current provider while waiting to complete the transfer process.

18. It usually takes about 24-hours before it is active. All Internet providers must update their records (DNS tables) to reflect the new site's location.

 
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